Return and Refund Policy
1. Introduction At tmalltote shop, we strive to ensure your complete satisfaction with every purchase. If you are not satisfied with your purchase, we are here to help. This Return and Refund Policy outlines the procedures and guidelines for returning products and receiving refunds.
2. Return Eligibility
- Products must be returned within 30 days of the original purchase date.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Proof of purchase (receipt or order confirmation) is required for all returns.
3. Non-Returnable Items
- Gift cards
- Personalized or custom-made items
- Items purchased on final sale or clearance
4. Return Process
- Contact Us: Before returning an item, please contact our customer service team at [Your Email Address] or [Your Phone Number] to initiate the return process.
- Return Authorization: Upon contacting us, you will receive a return authorization number (RMA) and detailed instructions on how to return your item.
- Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.
5. Inspection and Approval Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
6. Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at [Your Email Address].
7. Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [Your Email Address] or [Your Phone Number].
8. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
9. Return Shipping Address Please send your returned items to the following address