Inquiry
1. Introduction
We at [pickhandbags] value our customers and strive to provide the best service possible. This Contact Us Policy outlines the guidelines for contacting us regarding any questions, concerns, or feedback you may have. By contacting us, you agree to the terms and conditions outlined below.
2. Methods of Contact
You can reach us through the following methods:
Email: tmalltote@comeon.to
Phone: [090-1964-0771 ]
Mail: [email protected]
Online Contact Form: Available on our website at tmalltote.info
3. Response Time
We aim to respond to all inquiries within 48 hours during our business days. Please note that response times may be longer during weekends and holidays.
4. Information to Provide
When contacting us, please provide the following information to help us assist you more efficiently:
Your full name
Contact information (tmalltote@comeon.to )
Order number (if applicable)
A detailed description of your inquiry or issue
5. Business Hours
Our customer service team is available during the following business hours:
Monday to Friday: 9:00 AM to 6:00 PM (Local Time)
Saturday: 10:00 AM to 4:00 PM (Local Time)
Sunday and Holidays: Closed
6. Types of Inquiries
We welcome inquiries related to:
Product information and availability
Order status and tracking
Returns and exchanges
Payment and billing issues
Feedback and suggestions
General questions
7. Privacy and Confidentiality
Any personal information you provide to us will be handled in accordance with our Privacy Policy. We are committed to protecting your privacy and ensuring that your contact information is used solely for the purpose of addressing your inquiry.
8. Follow-Up
If your inquiry requires follow-up, we will keep you informed of the progress and any actions taken. We aim to resolve all inquiries to your satisfaction.
9. Escalation Process
If you are not satisfied with the initial response or resolution, you may request that your inquiry be escalated to a manager or supervisor. We are committed to resolving all issues promptly and fairly.
10. Contact Information
If you have any questions about this Contact Us Policy or need further assistance, please reach out to us using the contact information provided below: